Managed Services
xn i-solutions Managed Services Practice (MSP) is designed to allow you to focus on your core competencies as we focus on ours, which is to manage your LAN. xn i-solutions Managed Services Practice combines people, processes and technology into a comprehensive solution that allows our customers to enjoy a LAN that is always optimized.
As a Managed Services Provider (MSP), our purpose is to provide:
Full Service LAN Management Solution
Help Desk services, Desktop support, Server management, and Remote LAN support.
Technical Expertise
LAN Administration (Microsoft, Citrix, Novell & Unix), Desktop Administration, Systems Management, Network Administration, Help Desk Services, Performance/Capacity Planning, Standards Management, Remote Access, Quality Assurance, Change Management, Disaster Recovery, Storage Management, and Security Administration.
Network Health Assessments
A proactive LAN management support model that includes a monthly Network Health Assessment practice.
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A monthly assessment of the LAN is conducted that maintains the LAN standards, identifies the support trends, proactively resolves any issues noted by the users, and documents any changes made to LAN for auditing and disaster recovery purposes.
Service Level Implementation
Implement service levels and manage to those agreements with consistent metrics analysis. The Service Levels are to establish a predictable service delivery model. Additionally, Performance Guarantees are developed in alignment with the Service Level Agreements.
Cost Containment
Implementation of best practices and procedures enables xn i-solutions to offer competitive pricing based on Service Level expectations. xn i-solutions has determined that the implementation of best practices and procedures allow us to predict our performance. In turn, this enables us to offer fees that are tied to service levels and performance guarantees.
Process Orientation
A commitment is made through defined processes that provide for a consistent service delivery model. These processes ensure a “best practices” approach in a constantly changing environment and yet still deliver a predictable and reliable service to the end users. |
