SMB Support
xn i-solutions Support Packages are tailored to deliver the precise level of support that best meets your needs -- at the lowest cost possible.
Our Support Packages are priced on a per-month basis with a one (1) year minimum commitment and are flexible enough to fit any organization.
Standard Support Package (call for quote)
Designed for growing businesses with a limited in-house IT staff and no Help Desk.
- Network Monitoring
- 8x5 Phone & Remote Access Server Support
- Two (2) Preventative Maintenance Visits per Month
- One (1) Client Contact
- Monthly Status Reports
Premium Support Package (call for quote)
Designed for growing businesses with no in-house IT staff and no Help Desk.
- Network Monitoring
- 8x5 Phone & Remote Access Support for Servers
- 8x5 Phone & Remote Access Support for Desktops
- Two (2) Preventative Maintenance Visits per Month
- Dedicated Technical Administrator
- End User Help Desk Support
- Monthly Status Reports
- Semi-Annual Strategy Reviews
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Add-On Options (call for quote)
Customers can add one or more of these options to either the Standard Support Package or the Premium Support Package.
- 24x7 Phone & Remote Access Support for Servers
- 8x5 Phone & Remote Access Support for Desktops/Workstations
- 24x7 Phone & Remote Access Support for Desktops/Workstations
- Additional Client Contacts
- Weekly Preventative Maintenance Visits
- Pre-Purchased Onsite Support
- Asset & License Management
Baseline Project Services (call for quote)
Organizations that wish to implement xn i-solutions Baseline IT Infrastructure Recommendations at the start of our support engagement can choose any or all of these baseline services.
- Anti-Virus Design and Installation
- Spam Filter Design and Installation
- Disaster Recovery Design and Installation
- Firewall Design and Installation
- UPS Design and Installation
Contact Us for Details & Quotes
We welcome the opportunity to discuss your specific support needs. Please e-mail us at contact@xnisolutions.com or call us at 630-924-1721. |
